Privacy Policy

We collect the following information when you use Virtual Keyholder: • Telegram user ID and username • Messages exchanged with the bot • Subscription and payment information • Photos submitted for keyholder verification (processed and not permanently stored) • Usage data (feature usage, session times) • Language preferences and settings

Your information is used to: • Provide and improve the Virtual Keyholder service • Process payments and manage subscriptions • Verify keyholder photos (AI analysis only) • Send notifications about lockup status, check-ins, and tasks • Respond to support requests • Analyze usage patterns to improve the service

We take security seriously: • All data is encrypted in transit and at rest • Conversations are stored in secure PostgreSQL databases • Keyholder verification photos are processed by AI and not permanently stored • Access to user data is strictly limited to essential operations • We use industry-standard security practices

We do not sell your personal information. We may share data with: • Payment processors (Telegram Stars, CryptoBot) for transaction processing • AI service providers (OpenRouter, Google) for generating responses (no personal data shared) • Law enforcement if required by law We do not share your conversations, fetishes, or personal preferences with any third parties.

• Conversation history: Retained while your account is active • Payment records: Retained for legal compliance (typically 7 years) • Keyholder photos: Processed immediately, not permanently stored • Account data: Deleted upon request or 2 years after last activity

You have the right to: • Access your personal data • Request deletion of your data • Export your conversation history • Opt out of non-essential data collection To exercise these rights, contact us through the Telegram bot support.

Our website uses minimal tracking: • Essential cookies for language preferences • Google Analytics (anonymized) for site improvements • Yandex.Metrica for Russian market analytics You can disable analytics through your browser settings.

Virtual Keyholder is strictly for adults 18 and older. We do not knowingly collect information from anyone under 18. If we learn that we have collected data from a minor, we will delete it immediately.

Your data may be processed in servers located outside your country. By using our service, you consent to this transfer. We ensure appropriate safeguards are in place regardless of where data is processed.

We may update this privacy policy periodically. Significant changes will be communicated through the bot. Continued use after changes constitutes acceptance of the updated policy.

For privacy-related questions or to exercise your data rights, contact us through the Telegram bot support feature or reach out directly in the bot.